PA Support

success story

Their story

Designated PA support has provided invaluable day to day support to both the CEO and COO of Koko.

KOKO, London’s seminal live music venue, closed its doors earlier this year to undergo a major £40million state-of-the-art transformation, reopening in autumn 2020 as a world-class music and hospitality destination.

Romain Pottier, COO of KOKO, came to Designated in November 2018 with a hugely demanding role and a big deadline in place.

GOAL: to bring someone in to the KOKO family that could get up to speed quickly, be proactive and take some administrative tasks off his desk.

support Solution

Perfect Match

Virtual Personal Assistant, Clare Buckland is a highly respected member of the Designated team with a fantastic background working in the creative sector, so was the obvious choice to support Koko. 

Getting Designated onboard has added much value in our organisation.” Romain Pottier, COO

Clare began working with Romain just over a year ago and within 10 months she had taken on working for CEO Olly Bengough also.

She has a great rapport with the team and provides invaluable day to day support. 

Key tasks

Diary management
E-mail Management
Documents Management

General admin


Clare Buckland – PA

Sophie Brown – Head of Client Services

Services used

Designated and Koko have worked together since November 2018.  Immediately matched with our Virtual PA Clare, who has extensive experience in music PR and the creative sector.  Designated were able to offer the flexible solution that was required.

Koko started working on the monthly Gold plan of 50 hours of PA support a month.  With the ongoing support from the Head of Client Services, just recently Designated have upgraded Koko to the Platinum plan of 80 hours a month, to allow for additional support for the CEO.


Gold / Platinum Plan


Flexible support


Perfect Match


Ongoing Partnership

their success

“Designated packages have provided our company much needed flexibility and reliability depending on our business requirements, all of which are important in order to maximise efficiencies on our time management, especially when dealing with projects of such scale.

I would strongly recommend their services as they are very competent and they can easily add value to any business where PA support is needed.” 
Romain Pottier, COO 
Other Recent Works

We are proud to be able to work with such a diverse and inspiring range of clients varying in size and across many industries.

Fiona Hathorn, CEO

“My PA has taken away a lot of the strain I was under.  She previously worked for high-level chief executives with busy jobs so she is very experienced.”

Marianne Rance, Consultant

“I have been amazed and thrilled at how well it has worked for me.

I would urge people to use a Designated Personal Assistant, it has made a huge difference to me.”

Lizzie Edwards, Stylist & Founder

“Having someone I totally trust to be on top of the business admin every day means I can focus on growing the business and looking after my clients.”

Let us help you

stay creative! 

Our business is focussed around people, so when you get in touch you will get to speak to one of our team to discuss how we may be able to help you.